FAQ
Marylis Logistics — Frequently Asked Questions
🇺🇸 United States ↔ 🇨🇲 Cameroon
At Marylis Logistics, we make it easier to shop for products in the United States and Cameroon and have eligible items delivered to your preferred destination.
1. What is Marylis Logistics?
Marylis Logistics is a shipping and product-ordering service connecting customers in the United States and Cameroon.
Customers can shop from products available on our online store, request products that are not currently listed, and have eligible purchases shipped between the United States and Cameroon.
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2. How can I shop with Marylis Logistics?
Our online Shopify store features products that may be of interest to our customers.
Simply browse our products, select what you would like to purchase, and complete your order through our online store.
Can't find what you're looking for? No problem! You can send us the product link through our Contact Us page.
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3. What if the product I want isn't on your website?
You can send us a link to the product through our Contact Us page.
Please provide:
- Product link
- Quantity
- Your name
- Contact information
- Where you would like the product shipped
We will review the product, availability, price, shipping requirements, and whether the item is eligible for transportation.
If approved, we can create a custom invoice through our Shopify system.
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4. How does a custom product order work?
It's simple:
1. Find your product
Find the item you want online.
2. Send us the link
Submit the product link through our Contact Us page.
3. We review it
We check the product, seller, availability, shipping requirements, and restrictions.
4. We create your Shopify invoice
Once everything is confirmed, we provide the total cost through an official Shopify invoice.
5. You pay securely
Complete your payment using the payment options provided with your invoice.
6. We process and ship your order
Once payment is confirmed, we arrange the purchase and shipment to your selected destination.
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5. Can I ship products from the United States to Cameroon and from Cameroon to the United States?
Yes.
Marylis Logistics supports eligible shipments in both directions:
🇺🇸 United States → Cameroon
🇨🇲 Cameroon → United States
All shipments must comply with applicable customs, carrier, airline, and government regulations.
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6. Which carriers do you use in the United States?
For U.S. domestic shipping and package transportation, Marylis Logistics may use:
- FedEx
- UPS
- USPS
The carrier selected may depend on the package's size, weight, destination, shipping service, and other requirements.
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7. How do you keep packages safe?
Security is an important part of our shipping process.
As part of our security procedures, Marylis Logistics has a trained detection dog that may be used to inspect packages for potentially dangerous or prohibited substances.
This additional security measure helps us identify packages that may require further inspection before being accepted for shipment.
Packages may also be subject to inspections by carriers, customs authorities, and other government agencies as required by law.
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8. What items cannot be shipped?
Not every product can legally or safely be transported.
Examples of items that may be prohibited or restricted include:
- Illegal drugs and controlled substances
- Firearms, ammunition, and certain weapons
- Explosives and fireworks
- Hazardous or toxic chemicals
- Flammable materials
- Certain fuels and combustible products
- Certain prescription or regulated medications
- Biological or infectious materials
- Certain batteries and hazardous battery-powered products
- Counterfeit or illegal merchandise
- Stolen goods
- Other products prohibited by U.S. or Cameroon law, customs regulations, or shipping carriers
This list is not exhaustive.
A product being legally sold online does not necessarily mean it is eligible for international shipment.
If you are unsure about an item, contact us before purchasing or sending it.
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9. Can I ship food, medicine, cosmetics, or electronics?
Some of these products may be accepted, while others may be restricted.
For example, certain foods, medications, perfumes, cosmetics, aerosols, electronics, and batteries may have special transportation or customs requirements.
Always check with Marylis Logistics before purchasing or shipping products that may be regulated.
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10. Do I have to declare what's inside my package?
Yes.
Customers must provide accurate information about the contents and value of their shipment.
Please do not hide, misrepresent, or incorrectly describe items in your package.
Providing inaccurate information can result in shipment delays, refusal, return of the package, additional charges, or other consequences.
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11. What does the price listed on the website include?
We believe in making our pricing as simple and transparent as possible.
For products listed on our website and shipped to Cameroon, the price displayed on the product page already includes:
- 🛍️ The price of the product
- ✈️ Shipping from the United States to Cameroon
- 📦 Applicable shipping and handling costs included in our pricing
This means you do not need to calculate international shipping separately. The price displayed online is designed to give you a clear, upfront cost for your purchase.
Possible additional fee
The only additional fee that may apply is a local post-office or delivery fee in Cameroon, when applicable.
This allows our customers to know the expected cost before placing their order.
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12. Are customs duties and other fees included?
For products listed on our website, our pricing is designed to include the costs associated with getting your purchase from the United States to Cameroon.
We aim to provide our customers with an all-inclusive price upfront, so there are no unexpected international shipping calculations after you place your order.
The local post-office or delivery fee in Cameroon may be charged separately, when applicable.
If an exceptional government, customs, or regulatory charge arises that is not included in the listed price, Marylis Logistics will communicate this to the customer before proceeding whenever possible.
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13. Can I track my shipment?
Yes. Tracking may be available depending on the shipping service selected.
For U.S. shipments, tracking may be provided through FedEx, UPS, or USPS.
International tracking availability depends on the service and destination.
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14. What happens if my package is damaged, lost, or delayed?
If your package is damaged, lost, or significantly delayed, please contact Marylis Logistics as soon as possible.
We may request your:
- Tracking number
- Order information
- Photos of damaged packaging or products
- Description of the issue
We will work with the applicable carrier or shipping partner according to the terms of the selected service.
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Important Shipping Notice
Marylis Logistics reserves the right to refuse any shipment or product request that may be illegal, prohibited, restricted, dangerous, improperly declared, or otherwise unsuitable for transportation.
Shipping regulations can change, and customers are responsible for providing accurate information about their products.
💻 Can't find the product you're looking for?
Send us the product link through our Contact Us page.
We'll review it and, if eligible, create a custom Shopify invoice for you.
Marylis Logistics
Shop. Ship. Connect.
🇺🇸 United States ↔ 🇨🇲 Cameroon